Refund policy


Experiences are carried out by the respective host.
Location, time, the scope of services, and conditions of participation result from the respective experiences' description.
The photographs and videos used, which are listed in connection with the respective experience description, only serve to illustrate the respective experience.


Booking conformations are only sent electronically.
The booking confirmation entitles the participants to participate in the said experience at the booked time or period with the services specified in the experience description.

Cancellation and Refund

Due to the cancellation and postponement of experiences by Trove Experiences for important reasons, the customer is entitled to an alternative date.
A return of the tickets against reimbursement of the ticket price is excluded. An exchange of a ticket is also fundamentally excluded, but will be taken up on a case to case basis.
If the participant misses an experience, the purchase price will not be reimbursed.
In case of virtual experiences, the Experience Hamper is shipped out 5 days prior to the actual experience. Any exchange/transfer needs to be communicated before such dispatch.